Accessibility

Accessibility 
Last updated: September 2026

1. Our commitment
Restored – A Journey to Healing is committed to creating a welcoming, respectful and accessible community where women can participate, connect, learn, rest, have fun and rebuild at their own pace.

We recognise that domestic abuse and other life circumstances can create additional barriers to accessing support, community and wellbeing opportunities.

We aim to make our website, communications, online activities, events and opportunities as accessible and inclusive as reasonably possible.

Our approach is survivor-centred, non-judgemental and based on respect, dignity, choice and autonomy.

2. Who we want to reach
Restored is centred on women affected by domestic abuse, while our wellbeing and community activities are also open to women who may simply be looking for meaningful connections, a chance to pause and take a break from everyday life, meet other women, enjoy themselves, discover something new or invest in their own wellbeing.

We recognise that women come to our community for different reasons and at different points in their lives. 

You do not need to share your personal circumstances or identify as a survivor of domestic abuse to enjoy many of our community and wellbeing activities.

Our aim is to create welcoming, inclusive spaces where women can explore their (legal) rights and options, connect with others , breathe, have fun, rebuild confidence, discover joy and feel part of a supportive community without pressure, judgement or the expectation to explain what they are going through.

We welcome women from different backgrounds, cultures, ethnicities, religions, sexual orientations, social and economic circumstances and life experiences.

We recognise that some women may experience additional barriers because of:
• disability or reduced mobility;
• visual, hearing or speech impairments;
• neurodivergence or learning difficulties;
• mental or emotional distress;
• trauma-related difficulties;
• language or communication needs;
• digital exclusion or limited digital skills;
• financial circumstances;
• caring responsibilities;
• pregnancy or parenting responsibilities;
• immigration circumstances;
• cultural or social barriers; or
• concerns about privacy or safety.
We will seek to understand individual needs rather than make assumptions about anyone's circumstances.

3. Reasonable adjustments
We will make reasonable efforts to provide adjustments that enable disabled women to access our activities and information.

Depending on the activity and circumstances, adjustments may include:
• providing information in a different format;
• allowing additional time or alternative methods of communication;
• using clear and straightforward language;
• providing captions or written information where reasonably available;
• considering hearing, visual or mobility needs;
• allowing additional breaks during activities;
• adapting participation requirements where reasonably possible;
• providing information about accessibility before an event; and
• considering alternative ways to participate where an in-person or online format creates a barrier.
If you require an adjustment, please contact us as early as possible.

We will consider requests individually and respectfully.

4. Digital accessibility
We aim to make our website and digital communications as accessible as reasonably possible.
Where practicable, we will:
• use clear and readable language;
• structure information with clear headings;
• use meaningful link descriptions;
• provide alternative text for important images;
• consider colour contrast and readable font sizes;
• avoid relying solely on colour to communicate information;
• make forms as straightforward as possible;
• provide accessible versions of important documents where reasonably possible; and
• consider accessibility when introducing new digital services.
We aim to work towards recognised accessibility standards appropriate to our website and services.

5. Online events
Many  activities take place online.
We recognise that online participation can create its own barriers.
Where reasonably possible, we will consider:
• captions or written information;
• clear instructions before an event;
• accessible registration processes;
• breaks during longer sessions;
• alternative ways of receiving important information; and
• participants' individual accessibility requirements.
Some activities may have specific participation or safety requirements. These will be communicated before registration wherever possible.

6. Safety and accessibility
For us , accessibility also means being able to participate safely.

Women affected by domestic abuse may face technology-facilitated abuse, monitoring, surveillance or restrictions on their access to devices, accounts or communications.

We therefore aim to avoid unnecessarily requiring women to disclose information that could compromise their safety.

Where appropriate, we may provide information about:
• safe ways to contact us;
• privacy during online activities;
• not sharing meeting links;
• not recording or taking screenshots of confidential sessions; and
• the importance of considering whether a device or internet connection is safe to use.
Participants should use a safe device and connection.

If participating online could place someone at risk, they should prioritise their safety and seek specialist advice where appropriate.

7. Language and communication
We recognise that English may not be everyone's first language.

We will aim to communicate clearly and avoid unnecessary jargon.
Where resources or circumstances allow, we may consider alternative formats, translation or other communication support.

We cannot guarantee that every  resource or activity will be available in every language.
8. Financial accessibility
We recognise that financial circumstances can prevent women from accessing wellbeing, community and personal-development opportunities.

Where possible, we aim to provide free or low-cost opportunities and will clearly identify any costs before registration.

Where an activity has a fee, we may work with facilitators or partners to explore free places, discounts or other arrangements where available.

No woman should feel pressured to disclose private financial information simply to participate in a free activity unless this is genuinely necessary for a particular programme.

9. Inclusive participation
We aim to create spaces where women are treated with dignity and respect.
Discrimination, harassment, bullying, intimidation or degrading behaviour will not be accepted within our spaces.

We recognise that women may have different experiences, identities, cultures, beliefs and perspectives.

Being inclusive does not mean expecting survivors to disclose their experiences or participate in discussions that they do not wish to join.
Women can choose what they share and participate at their own pace, subject to reasonable safety requirements.

10. Survivor voice
We are survivor-led and values lived experience.

We aim to listen to women who use our community and learn from their experiences.
We will seek feedback about accessibility and inclusion and use this, where appropriate, to improve our activities.

We recognise that accessibility is an ongoing process and that we may not always get everything right.

Where we identify a barrier, we will consider what can reasonably be changed.

11. Accessibility of physical venues
Where activities take place in physical venues, we will seek information about accessibility before promoting or hosting the activity where reasonably possible.
Where relevant, we will consider:
• step-free access;
• accessible toilets;
• seating;
• parking and transport;
• lighting;
• noise and sensory considerations;
• space for mobility aids; and
• other known accessibility requirements.
We will provide available accessibility information to participants before an event.
Where a venue cannot meet a particular accessibility requirement, we will aim to make this clear rather than creating an expectation that the venue is fully accessible.

12. Feedback and accessibility requests
We welcome feedback about accessibility.
If something prevents you from accessing Restored's website, information, events or activities, please let us know.

You can contact:
info@restoredajourneytohealing.com

You do not need to provide details about your experience of domestic abuse in order to request an accessibility adjustment.

We will treat accessibility requests respectfully and confidentially, subject to our Privacy Policy and safeguarding responsibilities.

13. Limits
We are a developing community project and may not currently be able to provide every accessibility adjustment or format.
Where we cannot provide a particular adjustment, we will aim to explain this clearly and, where appropriate, identify an alternative or signpost to another organisation that may be better placed to help.

14. Review
This policy will be reviewed periodically and whenever there are significant changes to our services, website, activities or legal obligations.
We will continue to learn from women with lived experience or not and from relevant accessibility and domestic-abuse good practice.
Contact: info@restoredajourneytohealing.com